At SwastDukan, your satisfaction is our priority. Please read this policy carefully to understand how returns, refunds, cancellations, and exchanges are handled.
If you’ve received a wrong, defective, or damaged product, you may raise a return or replacement request within 7 days from the delivery date.
To submit your request, please provide your order details and contact number through the support option available on our website.
For damaged or missing items, please report the issue within 2 days of delivery.
Our team will review and validate your request within 2 working days.
Once approved, we will arrange a reverse pickup through our courier partner.
You do not need to self-ship the product unless specifically instructed by our support team.
After we receive your product, it undergoes a thorough quality check.
Based on the inspection, we will proceed with:
• A replacement, or
• A refund, depending on stock availability
After your return request is approved:
• Pickup will be scheduled for the item
• Once the item reaches us and passes quality inspection, a replacement will be initiated
If the original item is out of stock, you may choose:
• A full refund, or
• An exchange with a similar product (based on your preference)
Replacements or exchanged products will be shipped within 2–4 business days after successful quality check.
Delivery typically takes 5–7 business days depending on your location.
• The product is used, opened, or altered
• Original packaging, labels, or accessories are missing
• The return/replacement request is raised after 7 days
• Damage or missing items are reported after 2 days
You may cancel your order before dispatch.
Once the order has been dispatched, cancellations are no longer allowed.
For Prepaid Orders
Refunds will be credited to your original payment method within 3–5 business days after approval.
• Cancelled Orders: Processed within 3–5 business days
• Returned Items: Processed within 7–10 business days from pickup and successful quality inspection
You may return any eligible items from your order within the allowed return period.
📧 Email: support@swastdukan.in
🌐 Website: www.swastdukan.in
📞 Phone: +91-
🏢 Office Address:
Third Floor, Office No. 44, JC Chamber, Panampilly Nagar Avenue,
Near Panampilly Walkaway, Panampilly Nagar, Ward No. 60,
Kochi, Ernakulam, Kerala – 682036, India
Company Name: CAMIDANO SOLUTIONS PRIVATE LIMITED